REFUNDS & REPLACEMENTS
If your order arrives damaged or defective, we can assist with a refund or replacement within 30 days of purchase. Please be sure to reference your order number with all communications with our customer service team for faster processing.
To start a return, you can contact us at email@example.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
- Only products purchased on somebymi.us may be eligible for a refund or replacement.
- We cannot accept items purchased from another retailer for a refund or replacement.
- We cannot replace or refund partially used products or products with broken seals.
- If a package is confirmed delivered by our logistic partners, but it is stolen or you are unable to locate it, we are unable to refund the order amount.
- We cannot accept responsibility for personal damages to an item. If the item has been dropped, stolen, spilled, misused, etc., we cannot accept to replace or issue a refund.
- For other inquiries please contact us at firstname.lastname@example.org