Standard shipping within the continental US is free on all orders $80 and over, excluding tax, and after discounts are applied.
Standard shipping is a flat rate of $5.99 for all orders up to $79.99.
If your order is already paid and you wish to change your shipping address, please contact us immediately and include your order number for faster processing.
Unfortunately we cannot edit your address or modify your order once your order has been processed by our warehouse, so please ensure that you provide the correct shipping information during the checkout. It is very important that you provide us with the correct shipping information. We will not be held liable for any failed delivery due to wrong delivery information provided by the customer during the checkout.
Standard fulfillment and shipping takes 5-9 business days after the order is placed using USPS. Depending on where you live, delivery may take a longer time to arrive.
It’s totally normal for your tracking to go a few days without an update. Once your package arrives at your local post office, the tracking may not update until it goes out for delivery. Sometimes shipping labels can get scratched during processing and don't register properly, but your package should still be on its way!
If more than 10 business days have passed since your package shipped and you still haven't seen any updates, please contact us at firstname.lastname@example.org for assistance. Please be sure to reference your order number with all communications with our customer service team for faster processing.
If you did not receive a confirmation email after placing an order, it is most likely because an incorrect email address was entered during checkout.
Kindly send us an email at email@example.com your name and phone number, as well as the items that you purchased, so that we can search your order.
If you received a product different from the one that you ordered, sorry about that! Please contact us at firstname.lastname@example.org photos of the items you received and the packing slip in the box, and we'll assist with getting the right products to you.
Changed your mind? Made a mistake? That’s okay!
Please reach out to us at email@example.com with your order number, and our customer service team will help you. Please reach out as quickly as possible so that we cancel your order in time.
Once an order has been processed by our fulfillment team, we are no longer able to cancel the shipment.
If your order arrives damaged or defective, we can assist with a refund or replacement within 30 days of purchase. Please be sure to reference your order number with all communications with our customer service team for faster processing.
1. Only products purchased on www.somebymi.us may be processed for a refund or replacement.
2. We cannot process refunds or replacements for items purchased from another retailer.
3. If a package is confirmed delivered by our logistic partners, but it is stolen or you are unable to locate it, we are unable to refund the order amount.
4. We cannot accept responsibility for personal damages to an item. If the item has been dropped, stolen, spilled, misused, etc., we cannot issue a refund.
5. If the items arrive damaged or defective, please send us some photos of the condition via email at firstname.lastname@example.org investigation and replacement.
Return of orders due to "change of mind" can be placed within 30 days of the receipt date. Return of orders will only be accepted when the items are still sealed and in new condition. Please make sure to return all items including the samples and freebies as well. Upon processing of refunds, the original shipping cost and the return cost will be deducted from the total amount paid.